Right now, your customers want, need, and are demanding quick refunds. Current economic pressures are creating lower retention rates and tougher financial times for insurance agency’s bottom line.

Other agencies in your market will be expanding their product services, like tax preparation and refund fulfillment, in order to make up for lost insurance premiums. If you choose not to adopt these services, your customers will continue to take these services elsewhere and the corresponding revenue will be capitalized down the street. Furthermore, by not having the income tax refunds (in many cases thousands of dollars) dispersed in your office, it will be tougher for you to attract the monies and convert new insurance premiums.